Joy is having a team of cool smart people. Andrea Rea, Carolyn Swartz, Melissa Szkil, Brittany our Epic TS. And Abe Wick in next row. Thanks for your teamwork over the years. Great hanging with you this week. In this case we are just the cheer squad for our unified comms team in Shake auditorium.
How might we be thoughtful about communication overall, of which secure chat is simply a new method? For unified communication?
Spanning our go live across the system in 2023. Big peak is residents (magenta) early on. Slight gradual increase with nursing (gold). Attendings as a flat line.
About 10% of a shift spent in messaging. Seems appropriate before and after chat transition.
Fascinating analysis of actual messages for 90tg percentile resident and attending. And yet for median use, pink line protracted time not messaging. Useful to know how people using comms. There are more efficient patterns.
Lessons learned. There is an effective batched focus work pattern.
Message wisely! Turn off sound and buzz for normal priority. Only buzz me for important or urgent. Huge reduction in task switching and cognitive burden.
Don’t be a victim. Change your settings. Batch your attention and work.
Turns out, everybody wants to talk unified communications.
