University of Colorado’s General Internal Medicine leaders have decided to block one appointment per half day clinic for all physicians and APP’s. Find out what happened!
Illustration via Microsoft Bing – Copilot
Thanks to Drs. Robert Doolan and Mark Earnest for developing and studying this idea.
THE CRISIS: Physicians and APP’s in general internal medicine primary care clinics are overburdened and leaving medical practice. How might we make a creative leap to reduce burnout with minimal impact to finances?
THE IDEA: Give the clinicians back some autonomy. Protect one appointment slot per half-day (or 2 slots in a full day) of clinic. That time slot is 100% controlled by the clinician. It could be used for:
- Working on inbasket messages (incoming patient advice requests from the patient portal; replying to telephone messages recorded by triage nurses; reviewing and/or delivering test results to patients; handling prescription requests; responding to messages from other colleagues)
- Scheduling patients at their own discretion, for example urgent requests from patients; patients being discharged from hospital
- Catching up on work (prescriptions, orders, notes) from earlier in the day
- Doing a team huddle to distribute patient care duties for each half-day
What would happen? Would the clinic lose clinical income by reducing appointment slots? Would patients be unhappy?

Our clinic leaders gave it a shot.

How did it go? Reviewing the appointment data for completed visits and for RVU’s (relative value units: a measure of clinic productivity of seeing patients) and for clinician satisfaction:

The results: pretty incredible.
An 81% reduction in burnout symptoms, and a 53% reduction in “intent to leave or cut back clinical time.” At the same time, minimal change in clinical productivity and minimal incremental cost per clinician AND totally worth reducing the $750,000 cost to replace one primary care provider.
Some clinicians used this time to tackle the large volume of inbox messages. Others used the time to complete forms for patients. I often used it to squeeze patients in after a hospital discharge, since in my full practice it may take several weeks to see me otherwise. The feeling of being able to flex my own time was surprisingly empowering.
Human autonomy, it turns out, is a big deal in our burnout equation. Instead of pushing for more AI Bots to take over human actions (yes, this is coming), increasing human autonomy can be surprisingly beneficial.
References by Drs. Doolan and Earnest:
Doolan R, Drake L, Fraumeni B, Schilling L, Earnest M. Right Sizing the Primary Care Template to Meet Modern Demands. Oral presentation at the Society for General Internal Medicine Annual Meeting; May 15-18, 2024; Boston, MA.
Fraumeni B, Drake L, Doolan R, Earnest M, Weir G, Schilling L. Humanity in primary care: provider perspectives on dedicated asynchronous work time. Poster presented at the Society for General Internal Medicine Annual Meeting; May 15-18, 2024; Boston, MA.
Making Comprehensive Primary Care Sustainable for the Digital Age
Poster – American Conference on Physician Health. 2023
CMIO’s take: Who else is doing this? As a participant in this study, and a beneficiary of the scheduling and cultural shift in our clinics, I totally love it. Thanks to Drs. Doolan and Earnest for this visionary adaptation.
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