EHR Inbox. Canadaian experience

Online messaging is a challenge in Canada perhaps even more than in the US

Onil Bhattacharyya MD.

Astounding conversion to virtual visit at onset of COVID-19 pandemic.

Physicians at one hospital message volume told the organization: WE ARE DONE. SHUT OFF THE MESSAGING. And messaging plummets.

Physicians viewed it as uncompensated and onerous work with lots of risk.

Is this a preview of what is coming in the U.S. if we don’t make a major change in our philosophy and workflow?!?

We must learn together how to do this better.

Author: CT Lin

CMIO, UCHealth (Colorado); Professor, University of Colorado School of Medicine

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