Online messaging is a challenge in Canada perhaps even more than in the US
Onil Bhattacharyya MD.
Astounding conversion to virtual visit at onset of COVID-19 pandemic.
Physicians at one hospital message volume told the organization: WE ARE DONE. SHUT OFF THE MESSAGING. And messaging plummets.
Physicians viewed it as uncompensated and onerous work with lots of risk.
Is this a preview of what is coming in the U.S. if we don’t make a major change in our philosophy and workflow?!?
We must learn together how to do this better.
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