Thanks to my co-panelists Veena Jones and Vinh Nguyen, and moderator Matt Troup for a great discussion about ambient notes and enterprise-wide adoption at Amplify AMIA 2026
Veena Jones MD, CMIO at Sutter Health, Vinh Nguyen MD, CMIO at MemorialCare, Matt Troup and I discuss widespread adoption of Abridge ambient notes, and our respective tactics to generate more clinical adoption of a burden-reducing support tool.
Our tactics:
Dr. Vinh Nguyen: treat deployment like a relationship. First you’re dating and “everything’s great” then you go steady and more of the truth comes out, but if you are transparent with your communication, both with your clinicians and also with your vendor partners, you can work through it.
Dr. Veena Jones: build up your champions and superusers and they will help spread the word to increase adoption. With our broad geography you cannot get to every clinic. Your operational partners will help if you work closely with them. Newsletters are insufficient, you have to use many modes of communication.
CT: We pushed people to standard notes, which we keep updated, we have a version for primary care, specialties, surgeons.
Dr. Jones: Really? That did not work for us
CT: Ok, only some people took us up on it. We used many other tactics…
Thanks for the back-and-forth active debate. That was a fun discussion.
And what panel is complete without a ukulele EHR song parody?
To the tune of Stairway to Heaven, I give you A Bridge to Nirvana.