She is instrumental in the rollout of Copilot DAX at Intermountain Health
So many hardworking informaticists taking time out to come to the collab in Denver at Amplify AMIA!
Amanda Curtis is a physician assistant PA informaticist at Lutheran Hospital, part of the Intermountain health system. She is part of the leadership of the ambient notes / AI scribe Dax deployment.
We had a nice chat about physician / APP engagement and the great work she is doing. It is so hard to get docs to pay attention to changes in their work tools, even if it saves them time in the long run. It reminds me of the book ‘Immunity to change’ that describes how difficult it is to change behavior once it is established. ‘At least I know how to get thru my day this way.’
Some ideas for rapid AI scribe deployment: make the self-learning modules/PDF tip sheets/videos easily accessible, make them optional.
Launch it all at once to everyone. All regions, all specialties, ambulatory, inpatient, ED. Physician, APP, behavioral health.
Some will do no training and figure it out. Some will get help from a nearby colleague. Some will actually read or watch training materials. Some will call help desk. Some with chat with an Epic rounder. Some will drop in to a Teams all day session to get help. We saw the numbers rise quickly.
To get the word out: go to all the leadership meetings to talk about it, put in a ‘message of the day’ in Epic at login, do daily newsletter broadcasts, and then set up 7am-7pm all day Teams meetings where a clinician can ‘drop in’ to get help. Receipt IT trainers to be on the calls and to round as many places as you can.
We took our organization from 250 licenses used to 2000 in about 6 weeks and 3000 in about 2.5 months this way.
Communication all channels you have. Then do it some more.
Then go steal even better ideas from those who are more successful.
Good luck everybody!