Early training model during the pilot. Support with love chat group on teams. For 14 days. Immediate support and success stories. Transitioned to live chat group with all clinical informatics support teams.
Support web page!
But no on-demand training. and a time zone problem for large organization. Now using QR 20 minute video.
Gives the option AFTER the video to sign up for license.
Tracked signal data. Criteria of DAX used in 25% of notes.
Create a training program in Signal. That way Epic can track time zero. Patrick Sweeney from Epic helped set this up. Survey from Microsoft.
23% drop in time in notes.
Typing drop by 20%. Drop copy/paste by 50%. Documentation length goes up.
Drop in documentation time but growth of time in chart review. Docs are taking that time and it goes back to patient care.
