Here are my posts on Informatics and EHR (electronic health records).

“I don’t think it should take you 3 days to tell me that my baby is dead” (Information Blocking anecdote, and JAMIA journal article)

By CT Lin | May 3, 2023 Congratulations to Dr. Stephen Rotholz, outstanding colleague and informaticist, who authored this paper describing our organization’s journey to deliver test results immediately, supporting information transparency. Trouble is, sometimes the results can be life-altering, causing patient distress and anxiety. And of course, this happened on a Friday afternoon. Our open-access article details what exactly happened, … Continue reading ““I don’t think it should take you 3 days to tell me that my baby is dead” (Information Blocking anecdote, and JAMIA journal article)”

EHR inbox @ucsf (a talk by me, CT Lin!)

By CT Lin | April 27, 2023

Here are my slides for EHR inbox innovation at UChealth. Including deleting 12 million messages from the inbox. And setting new teamwork standards.

EHR Inbox @ucsf Hoifing Poon, PhD from Microsoft research

By CT Lin | April 27, 2023

What is Microsoft doing in the research and innovation space with LLM (large language models) matching complex cancer patients to clinical trials.

EHR Inbox @ucsf by Maria Byron MD at UCSF

By CT Lin | April 27, 2023

The brave souls at UCSF. Billing for online patient messages = eVisits.

EHR inbox Kris Lee MD Permanente medical group

By CT Lin | April 27, 2023

Dr. Kris Lee showing us development work at KP.

EHR inbox @ucsf Jane Fogg MD

By CT Lin | April 27, 2023

Use data to redesign inbox work at Atrius. What did they figure out?! Out of box ideas as well as executing on standard work.

EHR Inbox quote on reinventing inbox

By CT Lin | April 27, 2023

‘We run primary care (in Canada) like a bunch of convenience stores. Maybe we need to be more systematic.’ —Onil Bhattacharyya. Wow, spot on, sir, for all of us.

EHR Inbox @UCSF Julia Adler-Milstein PhD

By CT Lin | April 27, 2023

Transformation of work from paper to electronic inbox. Historical perspective and also ideas about where we might go next.

EHR Inbox. Canadaian experience

By CT Lin | April 27, 2023

Online messaging is a challenge in Canada perhaps even more than in the US

EHR Inbox seminar Liz Salmi

By CT Lin | April 27, 2023

Liz Salmi tells us about the Patients Inbox. Her journey with a astrocytoma brain tumor and her medical sojourn. ‘An insane experience.’ And ‘I was anchored by the patient portal’

EHR Inbox @UCSF Kaiser Permanente approach

By CT Lin | April 27, 2023

3 premises. Inbox work is stress. Quantity drives workload. System leaders are needed to do this work.


By CT Lin | April 27, 2023

Chris Sinsky speaking about the EHR transfer of work to physicians. And the impact of cognitive load on burnout. We are underperforming and under resourced in ambulatory care, nationwide.


By CT Lin | April 27, 2023

Productivity paradox. Why are we not more efficient with fancier tools? But it should get better, right?

EHR inbox @UCSF

By CT Lin | April 27, 2023

Bob Wachter MD citing Betsy Toll’s article on how EHRs have caused unanticipated effects on the patient physician relationship.

EHR inbox conference at UCSF. Live posting

By CT Lin | April 27, 2023

Hearing from A Jay Holmgren about the explosion of inbox messaging. And from Bob Wachter, chair of medicine at UCSF about the history of EHR deployments in the past decades. About 100 attendees. We are looking forward to a robust conversation today.

Machiavelli, “The Spare” and Medical Informatics? A reflection

By CT Lin | April 26, 2023

What does “The Prince”, Prince Harry’s new book, and Medical Informatics have in common?

Speech Recognition In the Exam Room with patients: could this work for you?

By CT Lin | April 16, 2023

Speech recognition has been used in medical practice for years. Some physicians/APP’s use this in the exam room. What do patients think of this? We studied this, and published on this topic, come along for the ride …

Perspectives of Patients About Immediate Access to Test Results Through an Online Patient Portal

By CT Lin | March 22, 2023

What do 8000 patients think about the immediate release of test results since the 21st Century Cures Act Final Rule on information blocking? 96% preferred receiving immediately released results online even if their health care practitioner had not yet reviewed the result. (and more!)

CT Lin’s CMIO interview with SeamlessMD

By CT Lin | March 19, 2023

Thanks to Joshua Liu and Alan Sardana for a great chat spanning decades of my informatics career. We cover:

How you name YOUR teams (the daily JIG)

By CT Lin | February 15, 2023

Do you have fun at work? Do you have committees named WONK, Large PIG, Small PIG, PIGlets, Daily JIG, SONG, PROM, SPOC, EMO? Perhaps GUANO? Maybe we did.

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