At the heart of healthcare: caring

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A Letter to the Doctors and Nurses

In this incredible, short letter, a young man reminds us what outstanding healthcare is all about. Caring not only for our (sometimes critically ill) patients, but also their spouses, their families, sometimes even their cat! Don’t miss this.

This puts into perspective our efforts in Healthcare Information Technology. In my view, the world is changing quickly. Technology improves. Software improves. Regulations … well, don’t improve, they change, they increase. Someone said   Change is easy, until you change something I care about.  Yes.

So often, our EHR efforts are met with resistance. We are often the face of Change to our physicians and nurses. We should remember, this letter links us back to our common goal, caring for patients, easing their suffering. I recall hearing the saying, in healthcare:  To cure sometimes, to relieve often, to comfort always. 

Others have written about the 20 percent physician (caution: huge 100+ page pdf), and I have had my worries about IBM’s Watson or other machine learning devices coming to take my job.

In my ideal world, the perfect EHR works behind the scenes to improve quality, safety, but otherwise disappears, and allows human connection and caring. This is our aspiration. Thank you Peter DeMarco, and your wife, for reminding us of the best of ourselves.

Slicer Dicer, ukulele parody of Helter Skelter

 

So, I just got back from Wisconsin, hob-nobbing with over 15,000 people at Epic’s UGM 2016 (national user group meeting). We sent a half-dozen folks to present talks on such topics as our Physician Builder governance program where our physician informaticians are trained and given the keys to build sophisticated charting, ordering and reporting tools directly into Epic; our Smart-pump integration to deliver safer IV medications to patients; and this, my participation on the Slicer-Dicer discussion panel.

Slicer is an Epic tool for the average Epic physician user to “surf” the de-identified patient data in a simple self-explanatory way in order to see patterns in the data (in our case, applying to over 5 million unique patients). The tool can make it easier to look for quality improvement opportunities (what percent of my coronary artery disease patients are taking the recommended aspirin dose?), for teaching opportunities (does an increasing BMI correspond to an increasing rate of being diagnosed with diabetes?), for process improvement (which clinics have the highest patient-adoption of our online patient-portal for communication?), and even pre-research, hypothesis generating questions (which blood pressure medications are associated with the highest rate of patients with blood pressures below 140 systolic?). The tool shows bar graphs of de-identified data that can point out surprising trends and lead to more sophisticated projects downstream.

Of course, in case the audience of 250+ wasn’t adequately entertained with our expert panel’s recommendations (Stanford Childrens, Novant, and ourselves at UCHealth), I volunteered to play my uke to illustrate the finer points of our academic arguments…

Forgive the off-key singing and enjoy!

My sister (the smart one)

In the world of ideas, well-written posts speak loudly. I have struggled to put coherent words together, and to post regularly enough to establish a voice. Those of you who have read and commented and “liked”, thank you. Both of you.

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Michelle Lin MD

However, I have a sister. Michelle (@M_Lin) is an academic Emergency Department physician at UCSF-SF General Hospital, and runs an award-winning, million-follower medical website, called ALiEM (www.aliem.com). At least one colleague has quipped: “Michelle is your SISTER!? Wow, she must be the smart one in your family.”

So be it. Kudos to the smart one. Her most recent article celebrates the brand new partnership between ALiEM, representing the new digital frontier of healthcare, with a well-established brand in medical literature, the Western Journal of Emergency Medicine. Congratulations, sis!

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC5017832/pdf/wjem-17-511.pdf

NYtimes: releasing medical records

08up-records-superjumbo-v2I’m gratified that the public conversation on electronic (and also paper) medical records continues. Its a dry topic, but oh so important. Ms. Sanger-Katz writes about Casey Quinlan (and her QR code!), and the difficulty of assembling a longitudinal health record that becomes more important as we get older. The morass of privacy, mistrust, bureaucracy, swiss-cheese implementation of EHR (electronic health records) with few electronic connections, throw numerous barriers into this journey. Open Notes is just the opening salvo in trying to ease that journey.

Those who succeed in pulling together their medical records to coordinate their care are lucky indeed:

Dr. Tierney worked for years in Indiana to help the state develop a cutting-edge health information exchange, a place where most of the state’s hospitals shared patients’ medical data. After 44 years in the state, he queried the exchange for his records before leaving. He paid $100 for an inch-and-a-half-thick stack of papers.

“I went to my new doctor,” he said. “I put it on the table. And she said, fill out the form.”

www.nytimes.com/2016/09/08/upshot/release-your-medical-records-first-you-must-collect-them.html

Open Notes: a 16 year journey

Upcoming press release:

UCHealth is excited to be the first in the state of Colorado to offer Open Notes to all 1.5 million patients in our system (as of May 2016). Open notes are now available across the spectrum of care, including outpatient clinics and emergency department notes to hospital discharge summaries. We believe that information transparency is crucial; an informed and engaged patient is a healthier patient.

Or, in Haiku form:
Not sure what Doc said?
Why hide medical advice?
Open Notes are here.

Medicine in the age of Facebook #iHT2

My talk at the Institute for Healthcare Technology Transformation today, as covered by Mark Hagland of Healthcare Informatics journal:

Article at:

http://www.healthcare-informatics.com/article/patient-engagement/it-s-transparency-get-over-it-ct-lin-md-challenges-iht2-denver-audience

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Hell’s Angels (book review)

hells_buyer1Well, I’m not sure what to think. I read this because of my book club, where we read Juan Thompson’s book “Stories I tell Myself”. He’s Hunter’s son, and writes well in his own right (and, works in Healthcare IT in Denver!). Moreover, this was an opportunity for me to read some literature of the Gonzo generation that I never got around to. Juan mentioned the lyricism of Hunter’s description of being on motorcycle barreling down Pacific Coast Highway at midnight. This prompted me to pull Hell’s Angels off my wife’s bookshelf, and then I was hooked.

Diving into the book, Hunter takes you inside the California Hell’s Angels, the (intentionally) bad press, why they smell bad, how “looking for a fight” gave them a raison d’etre, and perplexingly, how news coverage elevated them to a national phenomenon, when otherwise, they might have faded away. Its a love song about the dispossessed, beautifully reported and written.

It’s far from my personal experience, and an opportunity to walk a mile in shoes I would never otherwise wear.

CMIO’s take? There are leadership lessons everywhere you look: from brilliant police captains who narrowly avoid pitched battles using mundane traffic cones and enforced curfews, to Hell’s Angels chapter leaders using nimble telephone trees to assemble a flash-mob, before there was such a thing as a flash-mob.