CT has failed at so many things, it isn’t funny. Or maybe it is.
Date: Thursday, November 12, 2020. Noon, Mountain Time.
Thank you to the Colorado Chapter of HIMSS (Health Information Management Systems Society) for sponsoring and presenting My Failure Resume. Sign up (free) here.
Those of you who follow The Undiscovered Country know that this is by far my most popular blog post, in 3 years of weekly posts on health care, informatics, leadership, change management, and the general chaos of our lives.
I hope you can make it! Here are some random pictures to whet your appetite.
But what does it all mean? Come find out! Hope to see you there.
We are all scrambling to put together simple documents to explain to patients and providers about INFO BLOCKING / SHARING coming in a week. Here’s our latest document. Link to full PDF here. Feel free to adapt this for your organization. We are also hoping our very smart Epic colleagues in Wisconsin can add a patient-preference setting into MyChart to accommodate the variety of patients out there, regarding seeing their own test results.
Remember, the rest of our INFO SHARING education documents are on my last blog post HERE.
CMIO’s take? Are you developing education tools that are simple 1-page explanations of complex topics? Let me know.
The national discussion on Info Blocking / Sharing is resulting in rapid improvement. MMOLC helps a great deal!
What is a MMOLC? Read to the end.
Being part of the Epic userweb community of health systems and also the SmartServ list serve of Epic-using academic health systems is a privilege. There are lots of smart people doing and sharing important work regarding Information Blocking / Information Sharing. See previous blog posts.
Some things are becoming clearer: how to write brief, useful Executive Summaries on 1 page. How to improve the clarity of explanations. What positions to take regarding the INFO BLOCKING federal rule, given the lack of clear definitions in the 1200 page rule (!)
In our grid above, we have added a few new categories (Progress notes: Sensitive/Legal, and Progress notes: Behavioral Health).
I’m attaching the current versions of our working documents that we are broadcasting and discussing at our leadership meetings throughout UCHealth:
Feel free to use these documents to move the conversation at your organization forward. Although this is massive culture change for our providers and clinical staff, this is welcomed by our patients. And it is the right thing to do.
I am grateful to all the brilliant colleagues in our online community. Hmm. Like an MMORPG (Massively Multiplayer Online Roleplaying Game) that my kids play (Minecraft, Rocket League), we have a MMOLC (Massively Multiclinician Online Learning Community). That is our superpower. Thank you.
Since the passage of the 21st Century Cures act and the INFORMATION BLOCKING rule, I’ve gotten a ton of questions about our experience with Open Notes and Open Results. AND A UKULELE SONG
Image courtesy of Healthcare Informatics
OCTOBER 2020 UPDATE.
In this update:
A ukulele song on Open Notes! What?! Read to the end…
Our current interpretation of INFO BLOCKING rules and our current plans
Links to important tip sheets that you can use/share
Since the passage of the 21st Century Cures act and the INFORMATION BLOCKING rule, I’ve gotten a ton of questions about our experience with Open Notes. Followers of this blog the Undiscovered Country will have heard this before. However, if you’re new here, welcome! I’m updating my original post from 2017. This now will include:
Link to my post on INFORMATION BLOCKING and the 1-page WHY plus 4-page HOW/WHAT that we are circulating at our Health System, affecting 6000 docs.
FYI, in regards to INFO BLOCKING, there are tons of nuanced decisions healthcare organizations are making, since the 1200 page rule still leaves some specifics quite vague, and the often-rumored FAQ that will clear up some of the vagueness is not here yet (less than 30 days until rule takes effect!). Here are our (interim) decisions at UCHealth:
All outpatient, emergency dept, urgent care provider progress notes will release immediately upon signature to the patient (already doing this)
All clinical notes associated with those visits (MA, RN, technologist) notes will also release immediately
All hospital progress notes will release to patients upon signature. This will include: H/P, daily progress notes, consult notes, operative reports, discharge summaries.
All medical student notes that are cosigned by physicians and used for billing will be immediately released. We are in discussions about the remainder of medical student notes that are NOT part of the legal medical record.
All resident and fellow notes will release immediate upon attending signature
All nursing and clinical notes that can be considered progress notes will release upon signature
NO psychotherapy notes will release to patient (they are not stored in our EHR)
NO notes that may be involved in legal, criminal or similar proceedings
NO notes that may ruin research randomization if revealed to patients
SOME of our psychiatry provider progress notes already release to our patients. Three of our 8 psychiatry clinics committed to Open Notes in 2017 and have had no issues. We are still working through this, in discussions to release more behavioral health progress notes (psychiatry, psychology, social work, case manager, others) to patients. There are some concerns about the possibility of risk to staff for patients reading some of these notes in real-time. Stay tuned!
All progress notes, inpatient and outpatient have a “DO NOT SHARE” button where providers can individually opt a note out of sharing with patient if it is deemed a risk. Our share rate is typically in the 90% range.
We already release all lab results immediately to patients, including sexually transmitted diseases, hepatitis B and C, etc.
HIV is on a 7 day delay and will move to immediate
We already release all plain film radiology and ultrasounds immediatelly.
Complex radiology: CT/MRI/PET are moving to immediate
Pathology, Cytology is moving to immediate.
We plan to manually release a handful of genetic tests, including Huntington’s disease only AFTER discussion with the patient. The remainder are moving to immediate release.
We have over 850,000 patients on our patient portal, so these settings will affect a great many patients.
Our 16 year journey to Open Notes
Thanks to @RajivLeventhal of Healthcare Informatics for a nice write up of our Open Notes work at UCHealth. The journey to “overnight success” can sometimes take a decade or so. To paraphrase Machiavelli: “Nothing is so difficult as Change in a large organization, as your proponents are, at best, lukewarm, and your detractors have ALL THE PASSION IN THE WORLD.” I discuss some of my hard-won lessons in Change Management on the journey to OpenNotes.
CMIO’s take? It has been a long time coming. Information Transparency for patients is the RIGHT THING to do. For myself, it was a 16 year journey from our first research studies, completed in 2001, until system-wide adoption of Open Notes for clinics, emergency depts and hospital discharge summaries in 2016. For others it is hitting them all at once here in 2020. It is a better place we are going to. In the meantime there is a lot of work and culture adjustment until we get there. Good luck to all of us.