Willy Wonka and the Epic EHR: behind the scenes at the behemoth of Wisconsin (NYTimes)

This article speaks for itself. Having visited the Verona, Wisconsin campus of Epic’s Intergalactic Headquarters, with its dozens of campus buildings, its massive Voyager Training Hall, and its equally massive 11,000+ seat auditorium (the largest in the state), it is an impressive site. Equally impressive is the young talent that this company recruits out of college, how quickly they learn the necessary lingo and communication skills of health professionals, and dive into the constantly evolving code-base of the Epic EHR. Privately held, this company is NOT at the whim of the shareholder, which I think is a key success factor in its market dominance.

Yes, there are tons of criticisms for this and every EHR. Yes, there is a national outcry of physician burnout, directed at EHR’s in general.

Instead, you’ll read here, that the guiding vision of the reclusive CEO and founder, Judy Faulkner, holds true today; have fun, do good, recruit smart talent, improve patient care.

CMIO’s take? Having been part of the Epic community since 2010, I’ve seen lots of innovations and improvements and look forward to many more.

Author: CT Lin

CMIO, UCHealth (Colorado); Professor, University of Colorado School of Medicine

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